Early in her career she worked with adults and children who had intellectual and physical disabilities. That experience shaped a hands-on, practical approach to care. Over the years she has helped people through trauma, abuse, domestic violence, and adjustment after loss.

She has run individual therapy, group work, and behavioral case management. In sessions Heather aims to build a collaborative relationship where the client's experience guides the work. She uses client-centered methods to listen closely and respond to what matters most to each person.

Cognitive Behavioral Therapy is used to identify unhelpful thinking patterns and try small behavior changes between appointments. She also draws on emotionally-focused ideas to improve communication and connection in close relationships. Mindfulness and existential approaches help people clarify values, cope with uncertainty, and make meaningful choices.

Heather keeps language plain and focuses on practical steps a person can try right away. Heather offers video calls, phone sessions, live chat, and text-based messaging to fit different schedules. Scheduling tends to include evenings and weekends, and sessions are arranged through the site's matching and booking process.